Freshdesk OCR one step ahead with app

Take your Freshdesk ticket system to the next level with our intelligent Freshdesk OCR Ticket Enrichment app

  • Automatic data enrichment ensures streamlined HR processes
  • Zero programming efforts, zero programming costs
  • Handling time and costs down, efficiency up

Freshdesk OCR app: Features and functionality

Wouldn’t it be great if employees could devote their energies exclusively to tasks that only people can do? With our AI-driven Ticket Enrichment app this wish becomes reality – in a virtual way and with tangible advantages.

  • High speed and precise OCR recognition streamlines HR processes: a quick identification, separation, structuring and exact allocation of documents (.pdf) (e.g. letters from authorities, leaflets, employment contracts), images via OCR and of image sections from emails leads to a substantial reduction of processing times.
  • Automatic data enhancement/data enrichment is automatically and directly done in the case/ticket itself. Additional dedicated process and handling instructions and relevant details (e.g. social security number) allow an automated, precise and quick determination of facts/cases (employment contract, leaflets, questionnaire, etc.)
  • Thanks to a precise assignment to the respective employee the question of who does what” is no longer and never again arising.
  • One quick way to 3rd party: coherent preliminary treatment of incoming information and automatic transfer of structured data for 3rd party Human Capital Management systems (SAP HCM, Oracle, Success Factors, etc.)

Freshdesk OCR customer-specific adaptations

Please contact us. We will be gladly assisting you in the setup process.

Freshdesk OCR Customizing?  Thanks to our Artificial Intelligence the teaching-in of documents is absolutely foolproof. Hundreds of documents are up and running after just few hours.

We are pleased to assist you. Please contact us at or create a ticket at

Freshdesk OCR app costs

An accurate cost estimate is not possible as costs always depend on several factors such as company-internal processes, company size, the desired grade of IT automation you want to achieve and the desired Ticket-Enrichment-features you want to implement into your workflows.

On the cost side, however, one thing is certain: With our Freshdesk OCR Ticket Enrichment app handling time will significantly drop. You will also save 30% of manpower and hence reduce costs substantially.

In addition, our Freshdesk OCR Ticket Enrichment app comes without any programming effort. The result: zero programming costs.

You are most welcome to contact us for further cost-related questions. We would be pleased to prepare an individual and customised proposal!

Freshdesk OCR app from ai-works - explained in slider

FreshdeskOCR app: Watch the slider to learn how our Freshdesk OCR app can benefit you.

How to install Freshdesk OCR app

From the cloud directly to your Freshdesk environment via API

Physically, our AI-Agents are located in redundant technology centres in Dubai (U.A.E.), in Barcelona (Spain) and Frankfurt (Germany, compliant to the General Data Protection Regulation).

We provide a separate physical server for each customer and per every single Freshdesk domain name. The connection is made via the API interface available at Freshdesk.

For you as a customer this means that

  1. You simply have to provide us with your Freshdesk API key as well as with your Freshdesk domain name via our portal We will take care of the rest.
  2. The solution will then be available for you within the next 48 hours.
  3. The following customizing is really simple and foolproof. Within just few hours you will be able to teach-in hundreds of documents by simply creating a ticket within the desired documents in your Freshdesk environment and by assigning them to our AI Agent.
  4. After the successful teaching-in the ticket will be automatically closed by our AI Agent.
  5. The documents are now ready for their productive identification.

FAQs installation Freshdesk OCR app

We are happy to provide you anytime with more detailed instructions!Privacy notice: The provision of services is exclusively provided in the volatile memory of a computer. employees have at no time access to customer data. Moreover, no customer data is stored outside customer systems and/or customer networks.For more information please visit our helpdesk to find our comprehensive installation guide and smart step-by-step instructions.

Is there a user guide for’s Freshdesk OCR Ticket Enrichment app?

Practice makes perfect. This also applies for the installation and implementation of our Freshdesk OCR Ticket Enrichment app. Therefore we have compiled a comprehensive and intelligent user guide with easily comprehensible step-by-step instructions. Get your guide to ai-works’ Freshdesk OCR Ticket Enrichment app here.

How to start with’s Freshdesk OCR Ticket Enrichment app?

From the set-up to a seamless service. Find all important information on how to get to ai-works’ Freshdesk OCR Ticket Enrichment app started as quickly, efficiently and smoothly as possible here.

How to customize’s Freshdesk OCR Ticket Enrichment app?

The more customized the ai-works’ Freshdesk OCR Ticket Enrichment app is the better it reflects your business- and sector-specific requirements.  Get your tailor-made customizing guide here.

Where can I find my Admin API Key?

  1. Click on the ‘Profile’ icon in the upper right corner.
  2. Click on ‘Profile Settings’
  3. You will receive your Freshdesk API Key and your Freshdesk URL – in the right area.
We are pleased to support you in the installation process.