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Freshdesk hr app by ai-works4u.com – optimal processing for your Freshdesk hr ticket system

Add smart functions & features to your Freshdesk hr ticket system with our Freshdesk hr app

  • Manage employee lifecycles fully automated and more efficiently – from onboarding to retirement
  • Super-fast processing and fully automated enrichment of tickets with relevant information
  • Optimised procedures, significantly reduced processing times, lower costs

Freshdesk hr app features and functions

With our Freshdesk hr app you can let our AI-Agents work for you – directly from the cloud. The wide range of functions of our Freshdesk hr app enhances your Freshdesk hr ticket system in an intelligent and smart way. Our innovative Freshdesk hr solution ensures lean and fast processes during all stages of the employee lifecycle covering tasks like the issuing of certificates or the processing of documents and data.

  • Onboarding without obstacles: Our AI-Agents ensure smooth and obstacle-free onboarding processes for new employees by collecting all relevant information from the job application tool and handing these data over to the employee administration. An additional asset of our AI-Agents is that they take the onboarding process to a logical end by setting up the new employee into the accounting system and by creating an employment contract automatically.
  • No questions are left unanswered: In case that the applicant’s master data are incomplete our AI-Agents will request the missing data autonomously – via email, app, or messenger app.
  • Time detectives: The recording of working hours, attendances, excused and unexcused absences work, attendance, absence, or even unexcused absences is just as much a daily routine for our AI agents as the recording sick notes.
  • Issuing and archiving certificates: Paperwork can be a burden even if the paper is electronic. Our AI agents don’t mind doing paperwork but, on the contrary, are fully dedicated to transmit documents and certificates to the employee or to the responsible authorities and to automatically archive all documents in the electronic personnel file.
  • Smart software self-starters: Our AI-Agents are virtual all-rounders and can easily use popular hr software solutions – directly from the cloud or, if requested, also on a computer via a user interface. In addition, our AI-Agents learn exceptionally fast when it comes to use new software solutions and/or hr applications.
  • Upon instruction and active: Within no time, our AI agents process the desired issue, triggered by a forwarded ticket or autonomously by a defined set of rules.

Freshdesk hr app customer-specific adaptions

Customizing and teaching-in of our AI-Agents can be handled as s simple and smooth as the management of all other procedures, processes, features and functions. Basically, you as a customer can autonomously provision the customizing and teach-in process of your AI-Agents. In such case, the AI-Agent provide you with an individual link to the AI dashboard.


After just a few clicks the corresponding adaptions can be easily carried out and analysed. If you require more complex individual adaptions our helpdesk in Dubai will happily assist you during all phases of your customizing and/or teach-in process.


We are pleased to assist you. Please contact us at freshdesk-addon@ai-works4u.com or create a ticket at https://helpdesk.ai-works4u.com

Freshdesk hr app costs

As all apps by aiworks4u.com, our Freshdesk hr app is based on the technical platform of our AI-Agents. In simple terms, an AI-Agent is a software agent that is installed on a dedicated server in a data centreFrom this data centre, AI-Agents can be given corresponding tasks.


Cost structure

Clearly structured and transparent – this is how our pricing model and, not least, the way our AI-Agents carry out their multiple tasks, can be most appropriately described.

  1. On-time: For the provision of the hardware on which the AI-Agent is installed, we charge a one-time fee of 1,490 EUR.
  2. Running costs (subscription): Starting at 990.00 EUR per month, you can get an AI-Agent with a working time of 2 hours per calendar day. 2 hours is usually enough to process about 150 cases per day.
  3. Scalability is key: At any time, you can adjust the number and working times of your AI-Agents perfectly to your needs and thus also process many thousands of invoices per day.
  4. Customizing costs (and pay-offs): We bill the setup and connection of the existing systems, as well as customizing for individual requirements on a daily rate basis. As a rule, about 10-15 days are required for this. The daily rate is 1,890.00 EUR

The use of the app is upon subscription which can be provided within just a few days. The subscription can be cancelled at any time with 45 days’ notice.

For further information concerning our cost structure please visit our helpdesk at https://helpdesk.ai-works4u.com/a/solutions/articles/77000488494

Installation & integration:

The installation and integration of our Freshdesk hr app is easy to perform. No need for an installation on a local customer server. The integration into the existing Freshdesk instance is carried out simply via API.


For a secure integration you simply need your API access data. All corresponding entries can be made via our AI-Agents dashboard.

How to manage your AI-Agents

Keep control on your AI agents and see:

  • what they are exactly processing.
  • how many documents, pages and characters were processed.
  • what quality was provided.

Monitor recent developments and take action whenever increased job volumes ask for more working time or for more AI-Agents.

On our dashboard you can find you all the important information at a glance. No black box, no unknown variables. Simple, transparent clear, just as ai-works4u.com

You can find our dashboard at the following link:

Our highly satisfied customers

Get exclusive insights of how our customers with the help of our AI-Agents successfully completed their projects including sector-specific demands and individual needs. 

Qualified Partner

ai-works4u.com is a qualified Partner of Freshdesk and meets the high requirements for functionality, usability, security, and data protection. 

All named trademarks (product names, logos) and brand are the property of their respective owners and are acknowledged as being protected.

ai-works4u.com Freshdesk hr app: A glance at all advantages

Learn how our ai-works4u.com Freshdesk hr app creates lean, smart and fast hr processes within your Freshdesk hr ticket system.

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    Kyla Munday

    Office Los Angeles


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