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AI-Agents Dashboard – keep track of your AI-Agents

Activate or deactivate your AI-Agents – anytime, from everywhere. Monitor and manage their productivity in real-time!

  • Easy and efficient: Keep an eye on all relevant parameters
  • Individuality is key: Customizing that really fits your needs
  • Manage your subscription, find your invoice and many more innovative features

AI-Agents Dashboard: Features and functions

In July 2021, we launched our new partner portal partners.ai-works4u.com. As a central platform and “one-stop-shop” solution for all management requirements, information and reporting, our partner portal is a clearly arranged single point of contact that provides all information on the customer’s account, whether invoices, payments or credit notes.

 

In addition, our partner portal offers the possibility to take out new subscriptions, adjust them or even cancel them. In short, everything you need for a smooth and seamless business process.

Remaining workingtime

The remaining working time indicates the remaining working time of the AI-Agents for the current calendar day. A calendar day is always the time zone in which the customer is located. AI-Agents can be assigned between 4h and 24h per day.

Ticket successful rate

The ticket successful rate is an indicator for the number of positively processed tickets according to the definition. The target value should always be greater than 80%. Most companies achieve a rate of >92.5% after about 6-8 weeks. When using multiple AI-Agents, the rate should roughly be the same for all of them.

Ticket response time

The response time specifies the time interval between assignment to the AI-Agents and the starting of their processing. An ideal value is usually up to 15 min, maximum up to 120 min. In case that the value is significantly higher additional AI-Agents are required, depending on the SLA.

Ticket processing time

The processing time per ticket indicates the time in seconds an AI-Agent needs from opening the ticket to the finished processing of the desired operation. Depending on the complexity, serious differences can arise here. However, the basic rule is to organize the processes and workflows in such a way that the processing time does not exceed 120 seconds. An OCR process with up to three PDF pages, including all subsequent activities, takes about 45 seconds.

Ticket rate

The ticket rate shows the percentage of tickets that could be processed by the AI agents or the issues that are also intended for the AI-Agents. A good average ticket rate should be above 80%.

ai-works4u.com Freshdesk HR App auf einen Blick

Erfahren Sie, wie unsere ai-works4u.com Freshdesk HR App das Ihr Freshdesk HR Ticketsystem noch effizienter gestaltet.

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    Kyla Munday

    Office Los Angeles

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